VOX Casino Terms and Conditions

These terms and conditions constitute a legally binding agreement between VOX Casino and its users, governing the details of the relationship between these parties. VOX Casino is the service provider. The user is the party who uses the services offered by visiting or registering on the VOX Casino website. By visiting this website, registering, or using the services offered in any way, you are deemed to have accepted these terms and conditions.

1. Account Registration and User Obligations

1.1. To benefit from the services offered, you must be at least 18 years old and the legal age of majority in your jurisdiction. Even if you meet these requirements, if you are in a restricted jurisdiction, you cannot benefit from any of the services offered.

1.2. Each user may only create one account. Creating multiple accounts using certain services and programs is prohibited.

1.3. Users must provide VOX Casino with accurate and up-to-date information when registering. Verification of this information may be requested at any time.

1.4. In this regard, VOX Casino may require users to complete KYC (Know Your Customer) verification at any time during or after registration, in accordance with the law and licensing conditions. Users who fail to complete this verification may have their accounts closed immediately without further notice.

1.5. Users are responsible for maintaining the security of their accounts. VOX Casino is not responsible in any way for any damage resulting from the exposure of user/account information (e.g., passwords) to third parties.

1.6. The user is responsible for using the services as provided, without compromising their consistency and integrity. The following behaviors are strictly prohibited:

• Fraud: Any action taken by the user, either alone or in collaboration with other users, to disrupt the natural functioning of the services offered or to exploit their vulnerabilities.
• Bot Use: The use of software/hardware bots to exploit or manipulate bonuses, game outcomes, or the services offered.
• Rule Exploitation: Any action taken to exploit vulnerabilities in the game rules.

These behaviors are only the most common examples, and other types of behavior may be considered in the same category at VOX Casino’s discretion. In such cases, the user’s account may be closed immediately and the account contents confiscated, without prior notice.

2. Deposits and Withdrawals of Users

2.1. Users must use a payment method registered in their name when making deposits. Deposits made with a payment method registered in someone else’s name may be considered fraud.

2.2. Due to AML (Anti-Money Laundering) laws, users may be required to wager their deposits at a certain rate before making a withdrawal.

2.3. Users must complete the KYC procedure before making a withdrawal. This procedure may require copies of certain documents (e.g., a government ID with a photo). VOX Casino also reserves the right to request additional verification procedures, such as a video call.

2.4. Withdrawal periods vary depending on the amount involved.

The periods in this table do not constitute a legal commitment for VOX Casino and are provided for general information.

3. Bonuses, Promotions, and VIP Club

3.1. VOX Casino may offer bonuses and promotions at its sole discretion. These include, but are not limited to, the following:

• Welcome Bonus: A promotion offered to newly registered users in exchange for their first one or more deposits.
• Highroller Bonus: A promotion offered to users who make deposits above a certain amount.
• Cashback Bonus: A promotion that refunds a certain portion of the money users lose at VOX Casino.
• VIP Club: A program where users can earn points with real money wagers, increase their status, and unlock new bonuses/promotions.

All bonuses and promotions, including those listed above, are subject to change at any time without prior notice. Similarly, VOX Casino reserves the right to cancel any bonus without having to provide a reason.

3.2. Each bonus has its own specific conditions, which are outlined in the terms and conditions for that bonus. In any case, the following apply to all bonuses:

• Wagering requirements: Bonus cash balance and/or winnings earned with the bonus must be wagered before they can be withdrawn or used. This means that the users must play games at VOX Casino with their own money until a certain total amount is reached. The wagering rate for each bonus will determine what this total amount will be.
• Maximum bet limit: Until the wagering requirements are completed, an upper limit may be set on the amount users can bet in games.
• Contribution rates: Bets placed on games played to complete the wagering requirements may contribute to the relevant requirement at different rates depending on the game type.
• Bonus abuse: Actions taken by users to complete wagering requirements more quickly or manipulate the process in any way are considered abuse and may be deemed fraud.

Each bonus may have additional and different conditions. If there is a discrepancy between a bonus’s terms and conditions and these general terms and conditions, the bonus’s own terms and conditions will prevail.

4. Limitation of Liability and Account Closure

4.1. All VOX Casino services are provided as is. No guarantee is given regarding their continuity or error-free operation. VOX Casino is not responsible for any losses arising from the use of the services, interruptions, or technical errors.

4.2. Violation of these terms and conditions will result in the user’s account being closed without notice, and all winnings will be voided.

4.3. The user may request the closure of their account by contacting the VOX Casino support team. In such a case, the user may be asked to provide additional proof of identity. All fees and surcharges, if any, will be deducted from the available balance before the account is closed.

5. Governing Law, T&C Changes, and Support

5.1. These terms and conditions are governed by Curacao law. VOX Casino reserves the right to change them at any time. By continuing to use the services, the user is deemed to have accepted the changed terms and conditions.

5.2.The dispute process begins when the user contacts VOX Casino support services.

5.3. Support services are available 24/7 through the following channels:

• Email
• Live Chat

The VOX Casino FAQ pages can also be used for support. Users are free to seek other legal remedies for disputes they cannot resolve through these channels.