VOX Casino Official Privacy Notice: Protecting Your Digital Footprint
At VOX Casino, managed by Udwin B.V., protecting your privacy is a core ethical pillar. This Privacy Notice details how we securely handle your personal information to ensure a transparent gaming experience. We believe you have the right to know what data we collect, why we collect it, and the security measures protecting it. By playing with us, you enter a relationship based on mutual respect. This document outlines your data’s entire lifecycle – from registration to deletion – ensuring compliance with international privacy regulations and our licensing requirements.
Information We Collect & The Reasons Behind Our Data Usage
The collection of personal data is a fundamental necessity for the operation of any regulated online gaming platform. We do not collect information arbitrarily; every piece of data serves a specific purpose related to legal compliance, security verification, or the functional delivery of our services. To provide you with a seamless and personalized gaming environment, we must process certain details that allow us to identify you, facilitate your financial transactions, and customize your user experience. Without this information, we would be unable to grant you access to real-money gaming, process your winnings, or protect your account from fraudulent activity. Our data collection practices are divided into two primary categories: information that you actively provide to us and information that our systems collect automatically in the background.
1. Personal Data You Actively Provide to Us
We primarily collect data you manually submit during registration and KYC verification. This “Identity Data”—including your name, date of birth, address, and contact details—is essential for establishing your legal contract with Udwin B.V. and confirming your age. We also process “Financial Data” to facilitate deposits and withdrawals, though sensitive payment details are handled by secure gateways rather than stored directly by us. Additionally, we retain “Communication Data” from support interactions to resolve inquiries efficiently. While providing this information is voluntary, it is mandatory for accessing our services.
2. Technical Data We Collect Automatically
To ensure site security and functionality, VOX Casino automatically collects technical data whenever you access our platform. Your IP address is tracked to verify your location for legal compliance and to detect unauthorized login attempts. We also gather “Usage and Device Data,” such as your device type, browser version, and gaming history. This passive collection is vital for our analytics, helping us optimize performance, identify technical glitches, and detect irregular patterns indicative of fraud or bot activity.
Data Sharing Protocols & Our Advanced Security Framework
At VOX Casino, we operate with a strict philosophy regarding data sharing: your personal information is never sold, rented, or traded to third parties for marketing purposes. However, to deliver a fully functional gaming service, we must share specific data segments with trusted third-party partners who assist us in our operations. These partners include payment processors who facilitate your deposits and withdrawals, game providers who require certain data points to validate round results, and cloud hosting services that maintain our server infrastructure. We also share data with regulatory bodies and law enforcement agencies when legally compelled to do so, such as during an investigation into money laundering or fraud. All our partners are bound by strict data processing agreements that compel them to protect your information with the same rigor that we do.
How We Protect Your Data
Vox Casino understands that acknowledging data sharing can be concerning, which is why we want to immediately reassure you about the formidable security measures we employ. Your data is not left vulnerable; it is shielded by a multi-layered security infrastructure designed to repel even the most sophisticated cyber threats.
- MD5 Encryption: We utilize advanced cryptographic protocols, including MD5 encryption, to scramble your sensitive data. This means that even if data were intercepted during transmission, it would be unreadable and useless to unauthorized parties.
- McAfee Secure: Our platform is regularly scanned and certified by McAfee Secure. This trusted security solution actively monitors our site for malware, malicious links, and potential vulnerabilities, ensuring that our “digital perimeter” remains secure against external attacks.
- FS AntiFraud Tool: To protect your account from internal threats and transactional fraud, we deploy the FS AntiFraud Tool. This sophisticated system analyzes behavior patterns in real-time to detect and block suspicious activity, adding an extra layer of defense to your financial interactions.
Your Data Rights & Our Retention Policy
We believe that you should remain the master of your own data. As such, VOX Casino grants you comprehensive rights regarding the personal information we hold about you. We retain your data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. Typically, this means we keep your data for the duration of your active account life. However, legal regulations, particularly those related to Anti-Money Laundering (AML), often require us to retain specific records (such as transaction history and KYC documents) for a minimum period (usually 5 to 10 years) after an account is closed. Once this mandatory retention period expires, your data is securely deleted or anonymized.
Summary of Your Privacy Rights
To help you understand the control you have over your information, VOX Casino has outlined your key rights in the table below. You can exercise these rights at any time by contacting our support team.
| Your Right | What This Means for You |
| Right to Access | You have the right to request a copy of the personal data we hold about you. This allows you to verify what information we have and how we are using it. |
| Right to Correction | If you believe any of the data we hold is inaccurate or incomplete (e.g., you changed your address), you have the right to request that we correct or update these records immediately. |
| Right to Erasure | Also known as the “Right to be Forgotten.” You can ask us to delete your personal data when there is no compelling legal reason for us to continue processing it. |
| Right to Restriction | You have the right to ask us to suspend the processing of your personal data in certain scenarios, such as if you want us to establish its accuracy or the reason for processing it. |
| Right to Portability | You can request the transfer of your personal data to you or to a third party. We will provide this data in a structured, commonly used, machine-readable format. |
Please note that these rights are not absolute. For example, we cannot erase data that we are legally obligated to keep for AML purposes. However, we will always review every request carefully and provide a clear explanation if a request cannot be fulfilled due to legal constraints.
Our Cookie Policy, Policy Updates & How to Contact Us
VOX Casino utilizes cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that remember your preferences, keep you logged in as you navigate between pages, and assist in loading website content faster. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). These tools are essential for the functionality of our site and for providing you with a personalized experience. You have the option to manage or block cookies through your browser settings, though doing so may impact the functionality of certain games or site features.
Updates to This Privacy Notice
The digital landscape is constantly evolving, and as such, we may need to update this Privacy Notice from time to time. Changes may be driven by modifications to legal regulations, updates to our business practices, or the introduction of new technologies. VOX Casino reserves the right to amend this policy at our discretion. When significant changes occur, we will notify you through prominent channels, such as an email notification or a banner on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.
Contact Our 24/7 Support Team
If you have any questions, concerns, or complaints regarding this Privacy Notice or how we handle your data, please do not hesitate to reach out to us. Our dedicated Data Protection support team is available around the clock to assist you.
- E-mail: You can send a detailed inquiry.
- Live Chat: For immediate assistance, utilize the Live Chat feature on our website to speak directly with a representative.
Your privacy is our priority, and we are here to ensure you feel safe and supported at every step of your VOX Casino journey.
