VOX Casino’s Official Know Your Customer (KYC) Compliance Policy

Welcome to VOX Casino, where we prioritize a secure and transparent gaming experience. To protect our community, we enforce a comprehensive Know Your Customer (KYC) policy. This mandatory verification process is a strict legal requirement set by the international authority granting our license. By confirming every user’s identity, we ensure that VOX Casino remains a compliant and safe environment for everyone.

As an operator managed by Udwin B.V., we are legally obligated to prevent illicit activities like money laundering and fraud. This process verifies that you are who you claim to be and that your funds are legitimate. While this requires a small effort from you, it is vital for security and enables us to offer swift payouts, higher transaction limits, and a seamless gaming journey.

Why Identity Verification Is Our Top Security Priority

At VOX Casino, player safety and fund security are paramount. In an era of sophisticated online fraud, rigorous KYC checks act as a vital defense, creating a secure environment where only verified individuals can play. This protects your assets—even if login details are compromised, unauthorized withdrawals are impossible. Furthermore, verifying age and identity ensures we strictly adhere to international regulations regarding responsible gaming and the protection of minors.

Our verification priorities include:

• Preventing Underage Gambling: Enforcing a zero-tolerance policy for minors.
• Combating Fraud: Stopping identity theft and fake account creation.
• Securing Withdrawals: Ensuring funds reach only the verified account owner.
• Regulatory Compliance: Meeting strict AML standards required for our global license under Udwin B.V.

These measures ensure VOX Casino remains a trustworthy and secure platform for all.

When Is KYC Verification Required During Your Journey?

At VOX Casino, we aim for an uninterrupted gaming start using a risk-based verification approach. However, specific milestones automatically trigger mandatory checks. The most critical is your first withdrawal, as AML laws prohibit payouts to unverified accounts. Verification is also required if cumulative transactions reach regulatory thresholds or if our FS AntiFraud Tool detects unusual activity, such as mismatched payment details or high-risk logins. Periodic reviews may also occur to ensure your documents remain up to date.

How to Complete Your KYC Verification: A Step-by-Step Guide

We have streamlined the VOX Casino verification process to be efficient, often resulting in approval within a matter of hours.

Please follow these simple steps to verify your account:

1. Register Accurately: Ensure the name, address, and date of birth you enter match your official ID documents exactly.
2. Receive Request: You will be notified via email or profile pop-up when verification is required, listing the specific documents needed.
3. Secure Upload: Upload high-quality images via the “Verification” section in your profile. Do not email sensitive files unless specifically instructed.
4. Security Review: Our team reviews files for authenticity, a process that typically takes between 24 to 48 hours.
5. Receive Confirmation: You will be emailed upon approval. At this point, withdrawal restrictions are lifted, and you can enjoy full account features.

Proactively having digital copies of your documents ready allows for immediate upload upon request, ensuring the smoothest gaming experience.

Required Documents for Standard Account Verification

To satisfy the regulatory requirements of our license, VOX Casino must collect specific types of documentation that prove your identity, your residential address, and your ownership of the funds you play with. It is crucial that the copies you provide are clear, in color, and unedited. Blurry, cropped, or black-and-white copies are frequently rejected, which will delay your verification.

Proof of Identity (POI)

The Proof of Identity is the cornerstone of the KYC process. This document confirms your legal name, your age, and your biometric likeness. We accept valid, government-issued identification documents that are currently in date. Expired documents cannot be accepted under any circumstances.

Acceptable forms of ID include:

• Passport: A clear photo of the bio-data page showing your photo and details.
• Driver’s License: A copy of both the front and back of the card.
• National ID Card: A copy of both the front and back of the card.

Key Rules: Ensure that all four corners of the document are visible in the photo. There should be no glare covering your face or text, and the image must be high resolution.

Proof of Address (POA)

The Proof of Address verifies your physical residence. This is necessary to confirm that you are playing from a jurisdiction where we are legally permitted to operate. The document must clearly show your full name and the address that matches the one registered on your VOX Casino account.

Acceptable documents include:

• Utility Bill: Such as electricity, water, gas, or landline internet bills.
• Bank Statement: A standard statement from your financial institution.
• Government Correspondence: Official tax letters or municipal council documents.

Key Rules: The document must be dated within the last three months. We generally do not accept mobile phone bills or commercial invoices for purchasing goods. The logo of the issuer must be visible.

Proof of Payment Method

To prevent financial fraud and laundering, we must verify that you own the payment methods used to deposit and withdraw. The requirements vary depending on the method used.

Specific requirements for payment methods:

• Credit/Debit Cards: A photo of the physical card. Crucial: You must cover the middle eight digits of the long card number and the CVV code on the back. Only the first six and last four digits should be visible.
• E-Wallets (Skrill, Neteller, etc.): A screenshot of your account profile page showing your full name and the unique account ID or email address.
• Cryptocurrency: A screenshot of your wallet transaction history showing the specific transaction hash for your deposit to VOX Casino.

How We Guarantee Your Data Is Safe

We recognize that sharing personal identification documents online requires a significant level of trust. VOX Casino is committed to the highest standards of data privacy and security. We treat your documents with the utmost confidentiality and use them strictly for verification purposes. Your personal data is never sold or shared with third parties for marketing.

To ensure your information remains secure, we utilize state-of-the-art technology. All data transmitted to our servers is protected by MD5 Encryption, making it unreadable to any unauthorized interceptors. Furthermore, our systems are regularly audited and certified by McAfee Secure, providing robust defense against malware and cyber-attacks. Your files are stored on isolated, secure servers with strict access controls, available only to authorized compliance personnel who have undergone specific security training.

Consequences of Failure to Complete KYC

Participation in the KYC process is not optional; it is a mandatory condition of using the VOX Casino service. Failure to complete verification when requested triggers specific restrictions to ensure we remain compliant with the law.

If you do not complete the KYC process:

• Blocked Withdrawals: The most immediate consequence is that you will be unable to withdraw any funds. We cannot release money to an unverified entity.
• Account Suspension: Prolonged refusal to verify may lead to the temporary suspension of your account, preventing login and gameplay.
• Account Closure: If a player provides forged documents, is found to be underage, or persistently refuses to verify their identity, we reserve the right to permanently close the account and void any winnings.

Need Help? Our 24/7 Support Team Is Ready

If you have any questions about the verification process, or if you are encountering technical difficulties uploading your documents, please do not hesitate to contact us. We are here to assist you around the clock.

Our dedicated customer support team is available 24/7 via Live Chat for immediate, real-time assistance. Alternatively, you can email us with your queries or documents. We are committed to making your verification experience as smooth as possible.